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	<title>Comments for SusaGroup</title>
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	<link>http://www.susagroup.com</link>
	<description>Emotional experience of products, services and brands.</description>
	<lastBuildDate>Tue, 12 Jul 2011 16:17:52 +0000</lastBuildDate>
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		<title>Comment on Get Emocional! workshop as introduction to &#8216;design for emotion&#8217; &#8211; On Tour by Joren van Dijk - studio ballenbak</title>
		<link>http://www.susagroup.com/2011/06/20/get-emocional-workshop-as-introduction-to-design-for-emotion-on-tour/#comment-229</link>
		<dc:creator>Joren van Dijk - studio ballenbak</dc:creator>
		<pubDate>Tue, 12 Jul 2011 16:17:52 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=618#comment-229</guid>
		<description>thumbs up guys, hope you find some interesting business in Spain &amp; Latvia!</description>
		<content:encoded><![CDATA[<p>thumbs up guys, hope you find some interesting business in Spain &amp; Latvia!</p>
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		<title>Comment on Apple, Steve Jobs, customer emotions by Apple and its fans &#8211; iPad2 mania - SusaGroup blog</title>
		<link>http://www.susagroup.com/2011/01/22/apple-steve-jobs-customer-emotions/#comment-222</link>
		<dc:creator>Apple and its fans &#8211; iPad2 mania - SusaGroup blog</dc:creator>
		<pubDate>Tue, 15 Mar 2011 10:50:52 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=564#comment-222</guid>
		<description>[...] often talk about &#8216;clients&#8217; versus &#8216;fans&#8217; in brand and product experience. Obviously, Apple arises as the perfect example in discussions with [...]</description>
		<content:encoded><![CDATA[<p>[...] often talk about &#8216;clients&#8217; versus &#8216;fans&#8217; in brand and product experience. Obviously, Apple arises as the perfect example in discussions with [...]</p>
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		<title>Comment on SusaGroup congratulates Pieter Desmet with his VIDI grant by Lars Rengersen (SusaGroup)</title>
		<link>http://www.susagroup.com/2010/11/23/susagroup-congratulates-pieter-desmet-with-his-vidi-grant/#comment-214</link>
		<dc:creator>Lars Rengersen (SusaGroup)</dc:creator>
		<pubDate>Tue, 01 Feb 2011 20:43:51 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=544#comment-214</guid>
		<description>Furthermore we would like to congratulate Paul Hekkert (also at TU Delft) and the professor of the research department Pieter Desmet is part of.
Today has been officially announced by the NWO that Paul has been rewarded with a Vici grant on the subject:

Everyday aesthetic preference: a battle of impulses
Prof. dr. P. (Paul) Hekkert (m) 11-09-1963, Deventer, TU Delft – Industrial Design
Beauty also follows rules: people like familiar things, but also like new things. This project aims to show that this &#039;battle&#039; rules aesthetic preference at all experience levels, from the sensory up to the social.</description>
		<content:encoded><![CDATA[<p>Furthermore we would like to congratulate Paul Hekkert (also at TU Delft) and the professor of the research department Pieter Desmet is part of.<br />
Today has been officially announced by the NWO that Paul has been rewarded with a Vici grant on the subject:</p>
<p>Everyday aesthetic preference: a battle of impulses<br />
Prof. dr. P. (Paul) Hekkert (m) 11-09-1963, Deventer, TU Delft – Industrial Design<br />
Beauty also follows rules: people like familiar things, but also like new things. This project aims to show that this &#8216;battle&#8217; rules aesthetic preference at all experience levels, from the sensory up to the social.</p>
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		<title>Comment on From “happiness economics” beyond productivity by Joren van Dijk</title>
		<link>http://www.susagroup.com/2010/10/18/from-happiness-economics-beyond-productivity/#comment-176</link>
		<dc:creator>Joren van Dijk</dc:creator>
		<pubDate>Mon, 18 Oct 2010 17:39:21 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=508#comment-176</guid>
		<description>More positive feelings means more creativity; hear, hear ;-)</description>
		<content:encoded><![CDATA[<p>More positive feelings means more creativity; hear, hear <img src='http://www.susagroup.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
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		<title>Comment on “Happiness economics” calls for more attention to emotions by From “happiness economics” beyond productivity - SusaGroup blog</title>
		<link>http://www.susagroup.com/2010/09/07/happiness-economics-calls-for-more-attention-to-emotions/#comment-174</link>
		<dc:creator>From “happiness economics” beyond productivity - SusaGroup blog</dc:creator>
		<pubDate>Mon, 18 Oct 2010 13:22:49 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=442#comment-174</guid>
		<description>[...] &#8220;Happiness economics&#8221; calls for more attention to emotions [...]</description>
		<content:encoded><![CDATA[<p>[...] &ldquo;Happiness economics&rdquo; calls for more attention to emotions [...]</p>
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		<title>Comment on SusaGroup&#8217;s Snapje in top 5 NL Vodafone Mobile Clicks by Lars Rengersen (SusaGroup)</title>
		<link>http://www.susagroup.com/2010/09/02/susagroups-snapje-in-top-5-nl-vodafone-mobile-clicks/#comment-162</link>
		<dc:creator>Lars Rengersen (SusaGroup)</dc:creator>
		<pubDate>Wed, 22 Sep 2010 06:44:27 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=471#comment-162</guid>
		<description>Unfortunately we did not make it to the final. However, it was a really close call since we had exactly the same score than the ones that did make it.

We&#039;re very happy with the feedback and score the jury gave us:



&lt;blockquote&gt;8.0 &#124; Originality, creativity and innovativeness
6.2 &#124; Technical and operational ability
4.0 &#124; Economic and financial viability (business case)
7.4 &#124; Use case and end-user value
6.6 &#124; The quality of the members of the (management) team

As you can see, you actually scored the same total points. Netherlands was very difficult to judge as there were three start-ups with the same total points in the end (very high quality!). Unfortunately, based on the discussions afterwards you didn&#039;t make it to the final.

We have the following feedback for you based on the scores and the comments made by our jury members:
&lt;ul&gt;

	&lt;li&gt;- Snapje unusual start-up that covers a niche problem, but does this very well. We did miss some more insights into the Autistic community (stats and figures).&lt;/li&gt;
	&lt;li&gt;- The service as well as the entry (and material) is very clear and well presented. It also looks good. You have also done your research which is very well done.&lt;/li&gt;
	&lt;li&gt;- What about the technology? Can this be extended or used for other concepts? Is it scalable for other markets other than Autism?&lt;/li&gt;
	&lt;li&gt;- The jury did have a problem with the business case. Is there a good business case possible, or is it better to search for funding. &lt;/li&gt;
	&lt;li&gt;- Funding is better than asking fees in this case, but it is difficult to find commercial possibilities with this concept. It might be better to focus on groups that have to do with: children, parents, healthcare.&lt;/li&gt;
	&lt;li&gt;- Governments and organisations could help: Unicef, Ministry of Health, etcetera. It could be a good idea to have a talk with Syntens about the funding possibilities.&lt;/li&gt;
&lt;/ul&gt;
In short: The jury really liked the idea and you just missed becoming a finalist, but we do like to see this start-up become great and helpful for the people involved. &lt;/blockquote&gt;

This feedback has given us a lot of energy. Therefore we continue our search for partners and funding. Please contact lars.rengersen (at) susagroup.com if you have any suggestions or visit www.emotiondiary.com.</description>
		<content:encoded><![CDATA[<p>Unfortunately we did not make it to the final. However, it was a really close call since we had exactly the same score than the ones that did make it.</p>
<p>We&#8217;re very happy with the feedback and score the jury gave us:</p>
<blockquote><p>8.0 | Originality, creativity and innovativeness<br />
6.2 | Technical and operational ability<br />
4.0 | Economic and financial viability (business case)<br />
7.4 | Use case and end-user value<br />
6.6 | The quality of the members of the (management) team</p>
<p>As you can see, you actually scored the same total points. Netherlands was very difficult to judge as there were three start-ups with the same total points in the end (very high quality!). Unfortunately, based on the discussions afterwards you didn&#8217;t make it to the final.</p>
<p>We have the following feedback for you based on the scores and the comments made by our jury members:</p>
<ul>
<li>- Snapje unusual start-up that covers a niche problem, but does this very well. We did miss some more insights into the Autistic community (stats and figures).</li>
<li>- The service as well as the entry (and material) is very clear and well presented. It also looks good. You have also done your research which is very well done.</li>
<li>- What about the technology? Can this be extended or used for other concepts? Is it scalable for other markets other than Autism?</li>
<li>- The jury did have a problem with the business case. Is there a good business case possible, or is it better to search for funding. </li>
<li>- Funding is better than asking fees in this case, but it is difficult to find commercial possibilities with this concept. It might be better to focus on groups that have to do with: children, parents, healthcare.</li>
<li>- Governments and organisations could help: Unicef, Ministry of Health, etcetera. It could be a good idea to have a talk with Syntens about the funding possibilities.</li>
</ul>
<p>In short: The jury really liked the idea and you just missed becoming a finalist, but we do like to see this start-up become great and helpful for the people involved. </p></blockquote>
<p>This feedback has given us a lot of energy. Therefore we continue our search for partners and funding. Please contact lars.rengersen (at) susagroup.com if you have any suggestions or visit <a href="http://www.emotiondiary.com" rel="nofollow">http://www.emotiondiary.com</a>.</p>
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		<title>Comment on Designing beautiful organisations? by Steven de Groot</title>
		<link>http://www.susagroup.com/2010/05/27/designing-beautiful-organisations/#comment-153</link>
		<dc:creator>Steven de Groot</dc:creator>
		<pubDate>Tue, 07 Sep 2010 10:57:58 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=349#comment-153</guid>
		<description>Since three years in Holland we did some research at aesthetic feeling in organisations. We defined 30 aspects in organisations employees mentions as beautiful or ugly. We wrote the book &#039;Schoonheid in organisaties&#039; (Eburon, 2007) en developed a list of &#039;beautiful organisations&#039;.
And yes, beautiful organisations are good organisations. They perform better, people are proud, work in flow, etc.

Gr Steven de Groot
KULTIFA &#124; www.kultifa.nl</description>
		<content:encoded><![CDATA[<p>Since three years in Holland we did some research at aesthetic feeling in organisations. We defined 30 aspects in organisations employees mentions as beautiful or ugly. We wrote the book &#8216;Schoonheid in organisaties&#8217; (Eburon, 2007) en developed a list of &#8216;beautiful organisations&#8217;.<br />
And yes, beautiful organisations are good organisations. They perform better, people are proud, work in flow, etc.</p>
<p>Gr Steven de Groot<br />
KULTIFA | <a href="http://www.kultifa.nl" rel="nofollow">http://www.kultifa.nl</a></p>
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		<title>Comment on Importance of emotions for market research by Peter Hartzbech</title>
		<link>http://www.susagroup.com/2010/07/28/importance-of-emotions-for-market-research/#comment-127</link>
		<dc:creator>Peter Hartzbech</dc:creator>
		<pubDate>Wed, 28 Jul 2010 10:20:26 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=363#comment-127</guid>
		<description>Dear SusaGroup. 

Thank you for your comments about the video. It is definitely some valid point. One important point is that we most often combine the 3 metrixes of eye tracking, reading and emotional arousal also combine with interviews and surveys. we believe that the right combination of methods is highly relevant. Many of our client around the World build methodologies on top of our software and it would probably also be interesting to combine it with your tool as well for getting even deeper insights.

Also, with regards to the bio feedback methods, we have measured the technology directly up against GSR sensors with very good correlation, but we find attention tool better at classifying the middle reactions (not high or low arousal). We also work with in depth statistics when deriving conclusions from our software.

Interesting points you have and I find that they correlate quite well with what we claim.

Best regards, 

Peter</description>
		<content:encoded><![CDATA[<p>Dear SusaGroup. </p>
<p>Thank you for your comments about the video. It is definitely some valid point. One important point is that we most often combine the 3 metrixes of eye tracking, reading and emotional arousal also combine with interviews and surveys. we believe that the right combination of methods is highly relevant. Many of our client around the World build methodologies on top of our software and it would probably also be interesting to combine it with your tool as well for getting even deeper insights.</p>
<p>Also, with regards to the bio feedback methods, we have measured the technology directly up against GSR sensors with very good correlation, but we find attention tool better at classifying the middle reactions (not high or low arousal). We also work with in depth statistics when deriving conclusions from our software.</p>
<p>Interesting points you have and I find that they correlate quite well with what we claim.</p>
<p>Best regards, </p>
<p>Peter</p>
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		<title>Comment on Designing beautiful organisations? by Menno</title>
		<link>http://www.susagroup.com/2010/05/27/designing-beautiful-organisations/#comment-93</link>
		<dc:creator>Menno</dc:creator>
		<pubDate>Thu, 27 May 2010 16:16:35 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=349#comment-93</guid>
		<description>Having a beautiful organization is nice. But for me beauty are just the looks/image of your organization. Would you say an ugly woman (oke, or man) contributes less to the society as a very pretty one? Of course not. Because those things are unrelated. I think the term beauty is misleading here. A better term could be &quot;good&quot;. But then you would have the statement: Can organizations be good?

That statement is not new. Maatschappelijk verantwoord ondernemen (sorry for the dutch, you could translate it with something like: Corporate social responsibility) is a well know trend. It&#039;s focus is, next to making profit, on delivering value to your employees, environment, etc.

Having a &quot;good&quot; organization should be way more important then having a beautiful one. To get back to the football, or even better ;) , a soccer team: For the fans it&#039;s nice when they play beautiful soccer and win matches (compare: for shareholders a profit is important). However a the team that also helps the society, by teaching kids, helping to get neighbourhoods better, etc, is in my opinion a much better organization, even if they don&#039;t win as many games.</description>
		<content:encoded><![CDATA[<p>Having a beautiful organization is nice. But for me beauty are just the looks/image of your organization. Would you say an ugly woman (oke, or man) contributes less to the society as a very pretty one? Of course not. Because those things are unrelated. I think the term beauty is misleading here. A better term could be &#8220;good&#8221;. But then you would have the statement: Can organizations be good?</p>
<p>That statement is not new. Maatschappelijk verantwoord ondernemen (sorry for the dutch, you could translate it with something like: Corporate social responsibility) is a well know trend. It&#8217;s focus is, next to making profit, on delivering value to your employees, environment, etc.</p>
<p>Having a &#8220;good&#8221; organization should be way more important then having a beautiful one. To get back to the football, or even better <img src='http://www.susagroup.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' />  , a soccer team: For the fans it&#8217;s nice when they play beautiful soccer and win matches (compare: for shareholders a profit is important). However a the team that also helps the society, by teaching kids, helping to get neighbourhoods better, etc, is in my opinion a much better organization, even if they don&#8217;t win as many games.</p>
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		<title>Comment on Designing beautiful organisations? by Gijs Huisman</title>
		<link>http://www.susagroup.com/2010/05/27/designing-beautiful-organisations/#comment-91</link>
		<dc:creator>Gijs Huisman</dc:creator>
		<pubDate>Thu, 27 May 2010 14:24:57 +0000</pubDate>
		<guid isPermaLink="false">http://blog.susagroup.com/?p=349#comment-91</guid>
		<description>What is only implicitly hinted at in the article is what the question posed actually means. Like you said, is it about creating beautiful products? About the corporate visual identity? The Brand? What Tim really seems to talk about is the way a company is organized can be either beautiful or not.

In this sense I think the term beauty is slightly misleading since it hints at a visual quality. In the comments on Tim’s article some interesting and broader examples are given. For instance, one commenter states that Tim’s article can be compared to the way a football team can play beautiful football. It’s in the structure of the team and the team’s playing style that beauty lies.

What seems to be the real question here is should organizations be build with efficiency and functionality in mind? Or should organizations really be about providing a ‘beautiful’ experience? Both for their customers as well as for their employees.

This entails all the above mentioned concepts (products, visual identity, etc.), as well as the organization of the company, the company’s ‘playing style’ if you will. I agree that creating such a ‘beautiful playing style’ would require insight into the goals of the organization and the specific qualities of the people working there. Only through exploiting individual qualities in relation to the organizations goals can a team develop that is capable of playing a beautiful game.</description>
		<content:encoded><![CDATA[<p>What is only implicitly hinted at in the article is what the question posed actually means. Like you said, is it about creating beautiful products? About the corporate visual identity? The Brand? What Tim really seems to talk about is the way a company is organized can be either beautiful or not.</p>
<p>In this sense I think the term beauty is slightly misleading since it hints at a visual quality. In the comments on Tim’s article some interesting and broader examples are given. For instance, one commenter states that Tim’s article can be compared to the way a football team can play beautiful football. It’s in the structure of the team and the team’s playing style that beauty lies.</p>
<p>What seems to be the real question here is should organizations be build with efficiency and functionality in mind? Or should organizations really be about providing a ‘beautiful’ experience? Both for their customers as well as for their employees.</p>
<p>This entails all the above mentioned concepts (products, visual identity, etc.), as well as the organization of the company, the company’s ‘playing style’ if you will. I agree that creating such a ‘beautiful playing style’ would require insight into the goals of the organization and the specific qualities of the people working there. Only through exploiting individual qualities in relation to the organizations goals can a team develop that is capable of playing a beautiful game.</p>
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