In this section you will find papers, articles or presentations by people that are affiliated with SusaGroup.

Product Design

Below you find articles that relate to the field of product design.

Desmet, P. M. A., & Hekkert, P. (2007). Framework of product experience. International Journal of Design, 1(1), 57-66.

Interaction design

Below you find articles that relate to interaction design.

Emotion in HCI workshop 2008 in Liverpool, Gijs Huisman
Huisman, G., van Hout, M. (2008). The development of a graphical emotion measurement instrument using caricatured expressions: the LEMtool, paper accepted at HCI 2008 hosted by Liverpool John Moores University

” – by Marco van Hout in Revista Faz! (Spanish), no. 2.

Capota, Kevin, Hout, Marco van & Geest, Thea van der (2007). Measuring the Emotional Impact of Websites. A Study Combining a Dimensional and Discrete Emotion Approach in Measuring Visual Appeal of University Websites. In Designing Pleasurable Products and Interfaces Conference. 2007 . Helsinki.

Environments and service design

Below you find articles that relate to enviroments and services.

Desmet, P. M. A., Güiza Caicedo, D., & van Hout, M, (2009) Differentiating Emotional Hotel Experiences.


at EuroCHRIE Helsinki.

Guiza Caicedo, D. (2009). Developing a Tool to Assess Emotions Elicited by Services. Unpublished master’s thesis, Delft University of Technology, Delft, The Netherlands.